Refund Policy

At MediaSocial.Pro, our top priority is ensuring customer satisfaction. We invite you to explore our Refund Policy for detailed guidance on returns and refunds. Your trust is priceless to us, and we strive to provide you with a seamless and positive experience.

1. Introduction

At MediaSocial.Pro, ensuring customer satisfaction is our paramount concern. This refund policy serves as a guide for issuing refunds under specific conditions. Once you complete a deposit on MediaSocial.Pro, it becomes irreversible, and refunds to your payment method are not applicable. Your balance should be utilized for website orders. However, under certain circumstances, you may request a refund for any remaining balance through your chosen payment gateway. Refunds are typically processed within 24-72 hours. Please note that PayPal and card payments are non-refundable.

2. Eligibility for Refund

A. Non-Delivery of Service: If a purchased service is not delivered as promised, you may qualify for a refund.

B. Service Issues: In the event that the service significantly deviates from the description or fails to meet established standards, you are eligible to request a refund.

3. Non-Refundable Circumstances

A. Change of Mind: Refunds are not applicable if you decide to cancel your purchase post-payment.

B. Misuse or Breach: No refunds will be issued for accounts terminated or suspended due to violations of our Terms of Service.

4. Partial Refunds

Partial refunds may be considered under the following conditions:

A. Partial Utilization: If you have used some, but not all, of the purchased services.

B. Partial Service Fulfillment: If the delivered service only partially aligns with the provided description.

5. Refund Process

To initiate a refund:

A. Contact our support team at support@MediaSocial.Pro within 10 days of your purchase.
B. Provide a valid reason along with necessary evidence to support your request.
C. Our team will review your request and respond within 10 working days.

6. Refund Mode

Refunds will be issued using the original payment method within 5-10 business days.

7. Late or Missing Refunds

If you experience delays in receiving your expected refund, please check with your bank or credit card company. Should issues persist, feel free to contact us at support@MediaSocial.Pro.

8. Changes to Refund Policy

MediaSocial.Pro reserves the right to amend this policy as deemed necessary. Any updates will be posted on this page, and users are advised to check for revisions regularly.